FREQUENTLY ASKED QUESTIONS

How Can We Assist You?

1. Should I share my PIN?

No
Your pin is your first barrier of protection, access to your account without a PIN is impossible. Please avoid writing your PIN on documents easily accessible by anyone but yourself.

2. What kind of documents do I need to open an account?

1. National Registration Card (NRC).
2. National passport.
3. Valid driver's license.
3. 2 x Passport sized photos.

3. Do I need to renew my Passport or Driver's license in an event they expire in order to open an account?

Yes
Effective 1st May 2010, all clients must produce their ID card to perform any transactions in the branch. Furthermore, account access is denied unless you enter your PIN in the keypad provided in the branch.

4. What is the minimum balance for a Term deposit?

The minimum balance is ZMW 2,000.00

5. What happens at maturity of the Term deposit?

At maturity, you can choose to transfer the interest earned and capital back to savings account or you can roll over the capital and / interest into a new investment at a new market rate.

6. Is my money safe?

Yes It Is.
Your money is safe at EFC because EFC strictly adheres to the Bank of Zambia policy regulations and is licensed and supervised by Bank Of Zambia.

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