Angela Lihusha brings over 12 years of experience in financial services, with a strong focus on digital finance, project management and operations. She currently serves as Head – Digital Channels, Product Development, and Customer Experience at EFC Zambia, where she leads the development and execution of digital strategies that enhance customer access, streamline service delivery, and support institutional growth.

Angela joined EFC Zambia in 2013 as a Management Trainee and has since held several key positions, steadily rising through the ranks to her current leadership role. She holds a Bachelor’s degree in Commerce (Accounts and Finance), an MBA, and a Master of Science in Accounting and Finance. A Certified Expert in Digital Finance, Angela has successfully led transformative initiatives, including the launch of USSD services and the migration to a new core banking system.