Join Our Team

 
CUSTOMER CARE OFFICER - HEAD OFFICE
ROLE OVERVIEW

We are looking for a Customer Care Officer with good practical knowledge and experience in the principles of customer care and customer protection combined with direct marketing experience and the foresight to see how the intricate day-to-day activities link with and support the achievement of the vision and mission of the EFC. 
RESPONSIBILITY
  • Data Collection and Analysis: Gather data from multiple sources, clean and organize it, and conduct in-depth analysis to identify patterns, trends, and correlations.
  • Reporting and Visualization: Create visually appealing and informative reports, dashboards, and data visualizations that provide actionable insights to stakeholders at all levels of the organization.
  • Business Performance Monitoring: Develop key performance indicators (KPIs) and regularly track and report on performance metrics to measure the success of business initiatives.
  • Ad hoc Analysis: Conduct ad hoc analysis as requested by various departments to answer specific business questions and provide valuable insights.
  • Data Modeling: Develop and maintain data models that support business forecasting, scenario planning, and predictive analysis.
  • Forecasting and Predictive Analysis: Utilize historical data to build predictive models, identifying potential opportunities and risks for the organization.
  • Collaborative Support: Collaborate with cross-functional teams to understand their data needs, support decision-making processes, and address data-related challenges.
  • Data Quality Assurance: Ensure data accuracy, consistency, and integrity through continuous monitoring and validation of data sources.
  • Market Research: Stay updated with industry trends, best practices, and emerging technologies in business intelligence and analytics.
  • Tool and Process Improvement: Identify opportunities for process optimization, automation, and enhancement of data tools and platforms.
QUALIFICATIONS
  • College Diploma in Business related studies including Public Relations, Marketing, Communications, etc.
  • Two years' experience in similar role in a bank, financial institution or telecommunications company
KEY COMPETENCIES
  • Customer Focus: Always acts in the best interest of the customer and seeks to deliver value.
  • Problem-Solving: Approaches issues constructively and follows through to resolution.
  • Communication: Articulates messages clearly and adapts style for different audiences.
  • Team Collaboration: Works effectively across departments and builds strong internal relationships.
  • Accountability: Takes ownership of tasks and delivers on service quality expectations.
  • Understanding of Regulations: Understanding of customer protection guidelines and regulations
 

 
TELLERS (4) - LOCATION (LUSAKA,KITWE,CHIPATA AND SOLWEZI)
ROLE OVERVIEW

We are looking for a Teller to accurately and efficiently process and record routine transactions for our customers including handling
deposits, withdrawals and loan payments. This role is also accountable for promoting our various products and services based on
customers’ needs, provide customer service and responding to inquiries as well as resolving customer complaints and issues
The candidate must have strong attention to detail, excellent communication skills, and a customer-focused approach.
QUALIFICATIONS
  • College Diploma (Degree will be an added advantage) in Banking and Finance or Business related studies.
  • One year experience in similar role in a bank, financial institution.
KEY COMPETENCIES
  • Customer Focus: Always acts in the best interest of the customer and seeks to deliver value.
  • Problem-Solving: Approaches issues constructively and follows through to resolution.
  • Communication: Articulates messages clearly and adapts style for different audiences.
  • Team Collaboration: Works effectively across departments and builds strong internal relationships.
  • Accountability: Takes ownership of tasks and delivers on service quality expectations.
  • Understanding of Regulations: Understanding of customer protection guidelines and regulations

Please indicate the branch location you are applying for in your application.

Are you interested in adding value to our business? Do you have the attributes (skills, knowledge, experience, attitude, character) that
squarely match our values, culture, and philosophy described above? Will you cope and thrive under a highly demanding, yet
empowering and rewarding environment?

If yes, You may send your application, including copies of academic & professional qualifications and three professional references via e-mail to
[email protected] . The closing date for receiving applications is Wednesday, 4 June 2025.

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